Ensuring that you have ongoing support once a solution is live is critical to your users as well as important to mitigate any opportunity cost of downtime.
Seismi recognises this and works closely with clients during the full life cycle of the solutions that they deliver and this includes maintaining the application after it has been deployed into a live environment as well as providing support to operational users.
Seismi agree measurable and bespoke service level agreements (SLAs) with our clients that are tracked measured and analysed. As well as delivering the support help desk other services including the following: training for new team members; software upgrades; quarterly reviews; weekend work to minimise disruption.
Support is either be delivered on site or remotely by Seismi’s technical team, depending on the requirements of our clients.